Customer Service Team Leader

  • Other
  • Anywhere

Do you want to join a friendly and supportive team within an industry leading company where hard work is recognised, and development is encouraged? This is an exciting opportunity to manage a team of Executives in a fast paced and family run business. The Team Leader will actively participate in improvement projects, and fulfil targets and KPIs through their team, providing a hands-on approach with individual members through excellent communication and coaching skills. What you will be doing: Full ownership for order to receipt process for given regions – including orders, quotes, customer communication, problem solving, aftersales & internal support. Coach team members to achieve individual targets & maximum results Mentor staff to present to customers over the phone and in written communications including customer queries and technical support advice Keep up to date with our product and service offering Conduct team briefs, one to one’s and appraisals as required Work closely with the regional sales team to support & identify future growth opportunities Manage absenteeism including holiday/sickness etc. Ensure team members have the tools and training required to fully complete their role Analyse team performance with agreed corrective actions taken Be the escalation point for all/any customer complaints within the remit of the sub-team Attend (in-person or via Teams) Team Leader meetings and weekly meetings with Head of Sales Ops Always provide excellent customer service support Who you are: Proven leadership skills in a similar position GCSEs A-C (or equivalent) Excellent organisation skills and ability to prioritise a changing workload Computer literate, particularly with MS Office and able to learn in house systems Innovative and creative Able to motivate teams Target driven and customer focused Proactive and willing to help with varied requests Adaptable and resilient What Origin can offer you: As our biggest asset, every member of the Origin family will receive subsidised healthcare which includes 24/7 virtual GP access, gym, retail discounts and more! We all love time off whether it’s jetting off to somewhere exotic or a staycation, you’ll get 24 days to enjoy which includes full company shutdown over Christmas so you will never have to fight for time off at Christmas again! Keen Cyclist? Join our Cycle to Work Scheme. Football fan? As sponsors of the local football team, you will have access to Wycombe Wanderers Corporate Box. Free On-site Parking. Group Life Insurance. A welcoming and inspiring work-environment